Information Officer; Night Shift

Position: Information Officer (Night Shift)

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Posting Reason:

Temporary replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

5

Job Family:

Administrative Support

# of Open Positions:

1

Faculty/Service - Department:

Student Affairs, Client Relations, Student and Campus Support

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/03/12

Applications must be received
BEFORE (YYYY/MM/DD):

2026/03/23

Hours per week:

35

Salary Grade:

SSUO Grade 06

Salary Range:

$54,118.00 - $68,361.00

About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions.

We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose:

Performs a variety of administrative and front-line customer service activities, including the provision of information to University clients on residence and hotel services, off-campus services and other accommodations, in order to ensure a high quality customer service experience consistent with Housing Services’ (HS) mandate and operational goals. This includes referring requests for information to the appropriate sectors, maintaining communication with students and other stakeholders, articulating information regarding HS policies and guidelines, and controlling and updating documents, information and records.

About the position :

This position is part of a 24/7 service. The normal work schedules are 8:00 AM to 4:00 PM (Day), 4:00 PM to midnight (Evening) and midnight to 8:00 AM (Night) and consist of 5 consecutive days (including Saturday and Sunday).

Staff are hired on a schedule based on operational needs at the time of hire but it may be modified based on changing needs. As different schedule become available they are offered to the team based on seniority.

The schedule for this position will be midnight to 8:00 AM (Night) and consist of 5 consecutive days (including Saturday and Sunday).

In this role, your responsibilities will include:

Customer Service:

As a front-line contact for student residents and hotel guests, the incumbent provides a high level of customer service by ensuring prompt and accurate provision of information in person, on the telephone or via email, responding to enquiries directly or forwarding requests to the appropriate service or individual.

Provides assistance and support to students and guests with regards to accommodation issues, such as replacement of lost keys; addressing noise complaints, non-functioning equipment, and room cleanliness; and ensures a quick resolution to the issues consistent with HS’s objective of providing outstanding client service. Where appropriate, the incumbent will coordinate efforts with housekeeping and facilities to assist in the resolution of the issues.

Supplements front line security function by being vigilant of the comings and goings of students and guests. Monitors cameras and reports any concerns to the appropriate individual.

Assumes reception duties for hotel guests, processing the check-in and check-out, assisting with luggage holds and responding to various enquiries. Will serve in a concierge capacity by providing information about the city and its various attractions.

Performs additional tasks on an as-needed basis such as providing information to potential student residents and communicating decisions to the Housing Officer.

Documentation and Record-Keeping:

Maintains and updates…