Customer Experience Specialist - Bilingual French

Become a vital part of Quince as a Bilingual French Customer Experience Specialist. Connect authentically with customers via multiple platforms, improving their overall experience through empathy and insight.

This role at Quince centers around taking ownership of customer interactions, ensuring that every engagement is clear and confident. By resolving issues with empathy and sharing recurring patterns, you will actively contribute to enhancing our service quality. You will also become adept at knowledge-sharing, helping customers navigate their journeys.

Key Responsibilities:

• Take full ownership of each customer interaction

• Solve problems empathetically to create positive experiences

• Efficiently navigate tools while keeping the interaction personal

• Share insights to refine the customer experience

• Develop expertise in products to assist customers effectively

Requirements:

• High School diploma or GED required

• Fluent in French and English, both written and spoken

• Minimum 2 years of customer service experience needed

• Experience in remote relationship building and effective communication

• Reliable workspace and strong high-speed internet connection

Drive customer loyalty at Quince through expert service and authentic connections.
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