Junior Estimator​/CSR - Auto Body; Orleans

Job Description

The Junior Estimator/Customer Service Representative is responsible for providing an exceptional customer experience in person, over the phone, and via email. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email.
• Schedule appointments for vehicle repair using our repair management system.
• Ensure timely processing of insurance assignments.
• Prepare repair orders with proper documentation.
• Record all communication with customers or insurance partners during the repair process using ASE.
• Manage car rental information.
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.
• Write accurate estimates for vehicle damage and repairs to be completed.

• High School Diploma.
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry.

• Communicate effectively, both verbally and in writing.
• Ability to multitask and function well in a fast‑paced environment.
• Enthusiastic and friendly demeanor.
• Strong knowledge of Google platform and Microsoft Office.
• Strong attention to detail with a high degree of accuracy.

• Valid driver’s license required.

• Competitive Pay.
• Medical, Prescription Drug, Dental & Vision benefits effective after 1 month of employment.
• RRSP with company match.
• Annual Paid Vacation Time Off.
• Career Growth Opportunities.
• Ongoing Training.
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership.
• Voluntary Daily Pay option available.

• $22.50 - $26 per hour.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.