Service Writer at Brandt Peterbilt

Join Brandt Peterbilt in Ottawa as a Service Writer, where you will support the Service Department by managing inquiries, work orders, and essential records. Assist in maintaining accurate operations and customer profiles to enhance service delivery.

This role involves supporting the service manager by ensuring timely and precise reporting within the Service Department. As a Service Writer, you'll open work orders, maintain vital service documents, and process customer inquiries. Your attention to detail will help streamline operational efficiency within the department.

Key Responsibilities:

• Field customer inquiries for the Service Department

• Open and control work orders until closure

• Maintain service library and filing systems

• Update customer profiles based on work orders

• Process warranty and product improvement claims

Requirements:

• Experience in a service environment preferred

• Strong organizational and communication skills

• Ability to manage multiple tasks effectively

• Attention to detail in record-keeping

• Basic understanding of service operations

Be the link between customers and the Service Department, ensuring smooth operations at Brandt Peterbilt.
#J-18808-Ljbffr