Customer Experience Associate

Position: Customer Experience Associate at Scotiabank
Location: Kemptville

Become a Customer Experience Associate at Scotiabank in Kemptville, Ontario, and be the heart of customer engagement. This role combines exceptional service with sales to enhance the client experience.

In this senior position, you will cultivate relationships and provide comprehensive support to help clients meet their financial objectives. By fostering a welcoming environment and utilizing your sales skills, you will effectively triage client requests and identify opportunities for further service.

Key Responsibilities:

• Lead the lobby to guarantee customer assistance

• Assist in achieving Branch sales goals

• Guide clients in using mobile banking techniques

• Deliver excellent customer service and relationship building

• Exhibit determination to achieve and learn continuously

Requirements:

• Positive and professional manner towards clients

• Availability for flexible schedules

• Experience with sales and marketing in banking context

• Proficient in promoting digital banking resources

• Prior experience in banking strongly preferred

Enhance customer interactions and sales strategies as part of Scotiabank's team in Kemptville.
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