Customer Service Agent - Bilingual; French​/English

Position: Customer Service Agent - Bilingual (French/English)
Join Interac as a Bilingual Customer Service Agent, dedicated to helping clients with their IT Security inquiries. This position emphasizes technical support and client interaction.

As a Customer Service Agent at Interac, you will respond to client calls regarding technical issues, providing vital information and support in both English and French. You'll also assist in documenting inquiries and ensuring smooth operations by following escalation procedures as needed.

Your role is essential to maintaining high service standards.

Key Responsibilities:

• Provide first-level technical support for clients

• Resolve service calls regarding IT Security promptly

• Educate users on system functionality and reliability

• Notify clients of any ongoing system issues

• Create records of client interactions systematically

Requirements:

• Excellent verbal and written communication in both languages

• Flexibility for evening shifts and weekends

• Eligible for full-time role with Interac Corp.

• Strong multitasking ability under pressure

• Effective team member with a customer-first mentality

Deliver outstanding bilingual service and technical support to clients at Interac.
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