Bilingual Customer Support Representative at OXARO

Provide valuable assistance to clients at OXARO as a Bilingual Customer Support Representative. Embrace a vibrant work culture while guiding individuals through government programs via phone, chat, and email.

At OXARO, a leading technology consulting firm based in Ottawa-Gatineau, we seek a passionate individual to enhance communication with government agencies. You will leverage your bilingual skills to deliver accurate information and empathetic support to those accessing essential services. Additionally, you'll assist individuals in navigating forms and ensuring seamless interactions.

Key Responsibilities:

• Respond to inbound inquiries about government programs

• Provide clear information on available services

• Assist individuals in completing necessary forms

• Offer professional and empathetic guidance throughout processes

• Meet performance indicators and maintain communication policies

Requirements:

• 1-2 years of customer service experience

• Call center experience is an asset

• Proficient with Microsoft Office Suite

• Bilingual in English and French

• High school diploma or equivalent

Bring your communication prowess and customer service expertise to OXARO and make a real impact!
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