Billing Specialist - Bilingual French​/English

Enhance customer satisfaction as a Bilingual Billing Specialist with net2phone Canada in Ottawa, Ontario. This role combines managing account inquiries with improving our clients' telecommunications experience.

As a full-time employee, you'll be the first touchpoint for billing concerns, requiring a proactive approach to customer service. Leveraging your 1+ years of experience, you will handle payments, oversee overdue accounts, and collaborate with other teams to resolve issues. Bilingual in French and English is a must for this position.

Key Responsibilities:

• Respond to inquiries on billing via phone and email

• Manage billing information and payment processes

• Assist in audits and prepare accounts for billing closure

• Coordinate billing suspensions with Customer Success

• Troubleshoot issues with the Billing Platform team

Requirements:

• Over 1 year of customer service experience

• Fluent in both French and English

• Strong attention to detail and organization

• Curiosity and enthusiasm for client interactions

• Ability to create supportive payment plans for customers

Be a vital part of enhancing the customer journey at net2phone Canada!
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