Pure Lab Vitamins Order Desk Specialist

Become an Order Desk Specialist at Pure Lab Vitamins, responsible for precise order processing and cross-team communication. This full-time role emphasizes organization and multi-channel customer support in our Ottawa office.

As part of our growing team, you will manage the order entry process and serve as a vital link between customers and our operations team.

Your role will include verifying order details, tracking shipments, and addressing customer inquiries efficiently. Attention to detail is essential, as you maintain accurate records and reports within our ERP systems while assisting in daily operational tasks.

Key Responsibilities:

• Accurately process customer orders via phone, email, and online

• Answer customer queries regarding shipping and product availability

• Coordinate with sales and warehouse teams for efficient processing

• Keep precise order records in management systems

• Resolve shipping and order issues as needed

Requirements:

• High school diploma; business education is an asset

• 1-3 years in customer service or order coordination

• Proficient with ERP and Microsoft Office tools

• Strong communication and organizational skills

• Ability to thrive in a fast-paced environment

Contribute your customer service skills to foster a seamless order coordination experience at Pure Lab Vitamins.
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