BILINGUAL Customer Care Coordinator

## BILLINGUAL Customer Care Coordinator Apply locations:
Para Med - Ottawa, Ontario time type:
Full time posted on:
Posted Todayjob requisition : R32894
** Job Description
** As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French while coordinating care requests and supporting service delivery.
** Why you’ll love working here:
*** Celebration and Recognition programs
* Part time and Full-time opportunities
* Comprehensive health and dental benefit plans
* Education allowance for employees and family
* Employee Assistance Program
* Employee perks and exclusive offers
*
* What you’ll do:

*** Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
* Build a care schedule for patients
* Enter and update employee and patient data within computerized system
* Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
* Document and appropriately report all staff and patient interactions
*
* What you bring:

*** One year administrative or office experience is an asset
* Scheduling experience is an asset
* Strong computer skills
* Fluency in both English and French (spoken and written) is mandatory.
* Superior Customer service skills
* Ability to effectively communicate both orally and written
* Compassion and empathy when interacting with patients and their families
* We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.*##
** Time Type
** Full time##
** Compensation Details**$21.85 - $26.01

As the leading home care provider in the country, Para Med Home Health Care, has proudly been helping Canadians live better at home since 1974.When you join Para Med, you become part of a caring community of over 12,000 dedicated professionals committed to delivering compassionate, person-centred care.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Para Med is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.### About Us Para Med  is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support.

We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.
** Our Mission
** To provide people with the care they need, wherever they call home.
** Our Vision
** Everyone in Canada has access to the care and support they need to live their best lives.
** Our Values
** We embrace every person for the individual they are.

We care for each person as we would our own family.

We collaborate with others because we achieve more together.

We are relentless in our efforts to improve.

We respect the resources entrusted to us.
#J-18808-Ljbffr