Customer Experience Management
Job in
Ottawa, Ontario, Canada
Listed on 2026-06-12
Listing for:
Scotiabank
Full Time
position Listed on 2026-06-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Bilingual -
Management
Client Relationship Manager
Job Description & How to Apply Below
Join Scotiabank as a Customer Experience Lead in Orleans, Ontario, and inspire your team to provide exceptional service. Drive customer satisfaction by championing financial success and building relationships.
This role requires strong leadership skills to guide a team of Customer Experience Associates and ensure customer needs are met. You will act as Officer in Charge during crucial times and contribute to branch success through customer experience enhancements. Be a key player in implementing new strategies to foster a supportive environment.
Key Responsibilities:
• Manage and coach your team of Customer Experience Associates
• Enhance customer relationships with excellent service
• Act as Officer in Charge for escalated situations
• Identify and act on opportunities to improve experience
• Support new policy and procedure implementations
Requirements:
• Strong leadership experience in a team environment
• Excellent customer service background
• Previous banking experience is a strong asset
• Exceptional communication and interpersonal skills
• Availability for flexible scheduling
Leverage your experience in customer service management to make a significant impact at Scotiabank in Orleans.
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