Customer Experience Associate

Position: Customer Experience Associate - Future Opportunities
Customer Experience Associate
We are looking for a champion who can understand customer needs and advise the best‑suited banking solutions for a positive customer experience.

Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.

Understand and determine customer needs to recommend specific solutions while exercising discretion in confidential matters.

Respond to and resolve customers’ concerns using standard procedures, escalating non‑standard activities as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.

Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence.

Job Requirements

High‑school diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.

Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet.

Proactive, detail‑oriented, and able to handle several tasks and changing priorities.

Dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Benefits
The Total Rewards package includes a base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

#J-18808-Ljbffr