Bilingual Customer Support Representative

Enhance customer experiences as a Bilingual Customer Support Representative fluent in French and English. Provide assistance in remote settings for Spanish-speaking customers through chat, email, and calls.

We are seeking a skilled Customer Support Representative to join our global remote team. With at least one year of experience in customer service, you'll guide clients through technical issues while maintaining accurate records. Your communication skills in both French and English will be vital in ensuring customer satisfaction and product improvement.

Key Responsibilities:

• Respond to inquiries in both languages through various channels

• Offer step-by-step guidance for technical and order issues

• Maintain accurate records of customer interactions

• Share customer insights for product improvement

• Collaborate with a supportive remote team

Requirements:

• 1+ years of online customer service experience

• Experience in bilingual support is advantageous

• Proficiency in Gorgias, Zendesk, or Shopify preferred

• Strong communication skills in French and English

• Ability to remain calm under pressure

Apply your language proficiency to create positive customer experiences and support our team.
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