Inside Sales and Customer Support Specialist

Enhance customer experiences with J-Squared as an Inside Sales and Customer Support Specialist in Ottawa. Utilize innovative technology to drive sales and resolve customer inquiries every day.
This permanent position involves collaborating with cross-functional teams to manage sales growth and customer support issues. You will engage with potential customers, maintain strong relationships, and ensure satisfaction in a dynamic environment. A strong focus on problem-solving and attention to detail will be essential to your success.

Key Responsibilities:

• Respond to customer inquiries via various communication channels

• Build and foster long-term customer relationships

• Manage inbound support tickets with accuracy and professionalism

• Collaborate with account managers on sales strategies

• Prepare and submit timely sales quotations to customers
Requirements:

• Bachelor's degree in a related field preferred

• 3+ years of inside sales or customer support experience

• Proficient in ERP and CRM software including SAP and Salesforce

• Strong problem-solving and communication skills

• Ability to analyze large data sets effectively
Drive excellence in customer support and sales strategy implementation as part of the J-Squared team.
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