Kinaxis Global Customer Care Internship

Advance your career as a Global Customer Care Intern with Kinaxis in Ottawa, Canada. This full-time, 12-month opportunity focuses on operational support and community management.
In this internship, you will gain practical experience in customer service operations, assist with documenting processes, and collaborate on content engagement programs. Perfect for students or recent graduates in business or communications, this role provides insights into customer care operations while developing valuable skills.

Key Responsibilities:

• Provide support in knowledge management and community engagement

• Document workflows and update process guides

• Assist in content strategy and implementation

• Monitor activity and handle case triage

• Conduct research to improve operational processes
Requirements:

• Enrollment in a business or communications degree program

• Strong organizational and time management capabilities

• Interest in customer service and digital communities

• Comfortable working with data and documenting outcomes

• Strong written and verbal communication abilities
Seize the chance to develop your skills and support Kinaxis' Global Customer Care operations.
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