Intern Global Customer Care Operations

About Kinaxis

Are you looking to join an innovative, market‐leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers, and not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you. In 1984, we started out as a team of three engineers.

Today, we have grown to become a global organization with over 2,000 employees worldwide, six global offices and a best‑in‑class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees to solve some of the biggest challenges facing supply chains today.

We’re a friendly, fast‑moving team that creates exceptional self‑service, community, and operational experiences for our customers and employees. As a co‑op student, you’ll gain hands‑on experience across community management, support operations, and digital process improvement. You’ll collaborate with experienced team members across multiple functions, including community engagement, order fulfilment, and support program management. You’ll learn how cross‑functional teams work together to deliver a best‑in‑class customer experience, while contributing to meaningful projects that make a real impact.

You must be in the Ottawa, Canada office at least three days a week.

This is a full‑time, 12‑month position, starting Month Year.

This position is open to co‑ops and interns. To be eligible, you must be currently enrolled in full‑time education or be a recent/upcoming graduate within 12 months of the placement end date.

$19.46–$28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

This is an existing job vacancy.

• Support operational processes across community management, knowledge management, order fulfilment, and support programs.
• Document and update internal workflows, knowledge‑base articles, and process guides.
• Assist in the implementation of engagement and content programs within the community.
• Monitor community activity and assist with case triage, tagging, and issue documentation.
• Collaborate on content planning, including maintaining calendars and publishing updates.
• Conduct research and gather insights to support operational improvements and content strategy.
• Assist with data entry, tracking, and reporting of key operational metrics and activities.
• Perform additional projects and tasks in support of team objectives.

• Enrolled in a post‑secondary diploma or degree program in business, communications, operations or a related discipline.
• Strong organizational and time‑management skills, with attention to detail.
• Experience or interest in customer service, support operations, and digital communities.
• Comfortable working with data, tracking progress, and documenting processes.
• Ability to think critically, take initiative, and work collaboratively.
• Strong communication skills – written and verbal.
• Willingness to learn new systems and tools (e.g., Salesforce, Excel, and project‑management tools).

• Flexible vacation and Kinaxis Days (company‑wide days off).
• Flexible work options.
• Physical and mental well‑being programs.
• Regularly scheduled virtual fitness classes.
• Mentorship programs, training, and career development.
• Recognition programs and referral rewards.
• Hackathons.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at This contact information is for accessibility requests only and cannot be used to inquire about the status of your application.