Customer Service Representative at CCTS

Become a critical part of CCTS as a Customer Service Representative. Take on a dynamic role responding to customer inquiries and managing complaints via calls and written communication.

Although there are no current vacancies, we encourage interested candidates to apply for this permanent, full-time role. Your expertise will contribute to fair resolution services for consumers in the telecom and TV sectors. Strong problem-solving skills, active listening, and empathy will be key in managing customer interactions.

Key Responsibilities:

• Respond to customer calls and written inquiries

• Provide information about services and complaint statuses

• Review complaints for eligibility within our mandate

• Maintain confidentiality in sensitive interactions

• Uphold a commitment to fairness and accountability

Requirements:

• Minimum high school diploma or equivalent

• At least 1 year of customer service experience

• Good computing skills in Windows environment

• Proficiency with MS Office and Outlook

• Bilingualism in French and English is preferred

Leverage your strong customer service skills to support CCTS in delivering excellent service.
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