Lead Data Integration Journey

Position: Lead Data Integration Journey at Qlik
Be a catalyst for change as a Lead Data Integration Journey professional at Qlik in Ottawa, ON. This hybrid position requires a strong analytical approach to enhance customer journey experiences.
As a Journey Lead, you will be crucial in defining and optimizing customer experiences across the Qlik SaaS platform. You will collaborate with various teams to analyze customer behaviors, identify key signals, and translate insights into scalable, data-driven engagement strategies.

Your role will also involve keeping an eye on customer progression and implementation of best practices.

Key Responsibilities:

• Define critical Moments of Truth in customer journeys

• Analyze customer signals for risk and growth opportunities

• Monitor customer pathways and identify drop-offs

• Collaborate with teams for journey execution

• Optimize customer experiences based on performance data
Requirements:

• 7+ years in customer success or digital experience

• In-depth knowledge of data integration technologies

• Expertise in journey mapping and customer experience

• Strong data analysis capabilities

• Effective leadership in cross-functional projects
Drive impactful customer success initiatives and help Qlik innovate in Ottawa.
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