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Customer Care Operations Specialist

Job in Ottawa, Ontario, Canada
Listing for: March Networks
Full Time position
Listed on 2026-06-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position: Customer Care Operations Specialist Role
Join March Networks as a Customer Care Operations Specialist to enhance customer satisfaction through professional support and order management. Collaboration is key in this technology-driven role.
In your role reporting to the Manager, Customer Operations, you will assist in achieving organizational goals by addressing customer-related issues efficiently. You’ll be responsible for managing incoming inquiries, processing orders, and fostering effective communication with various departments to ensure a seamless experience for customers.

Key Responsibilities:

• Resolve customer issues with high-level service

• Assist customers via phone and email contact

• Work with Sales and Finance for order efficiency

• Manage orders and transactions in SAP software

• Provide shipment confirmation and tracking for customers
Requirements:

• College diploma or related educational background

• At least 5 years of customer service experience

• Required experience with SAP order management

• Proficiency in Microsoft Office suite

• Ability to handle multiple tasks under pressure
Bring your skills in customer service and technology to support March Networks in their mission.
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