Bilingual Advisor

Position: Bilingual Relocation Advisor
Support individuals in their relocation journey as a Bilingual Relocation Advisor in Downtown Ottawa. Engage with clients through phone, email, and chat while working toward remote opportunities post-training.
Our client is looking for a dynamic Bilingual Customer Service Representative with empathy, confidence, and clarity for relocation support. This full-time position allows you to assist clients as they navigate significant life changes, ensuring they feel informed and prepared. You will enjoy a collaborative Contact Centre environment focused on accuracy and service excellence.

Key Responsibilities:

• Provide relocation guidance through multiple channels

• Lead 30-minute planning sessions tailored to individual needs

• Review and process relocation expenses accurately

• Document all interactions for compliance and traceability

• Support Contact Centre operations with administrative tasks
Requirements:

• 2+ years in customer service or an advisory role

• Proficient in French and English, both written and spoken

• High attention to detail and organizational skills

• Ability to manage multiple inquiries effectively

• Experience with structured policies is an asset
Support clients through their relocation journey by leveraging your bilingual communication and client service skills.
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