Northern Credit Union Member Solutions Expert
Job in
Pembroke, Ottawa, Ontario, Canada
Listed on 2026-06-13
Listing for:
Northern Credit Union Limited
Part Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Bank Customer Service, Banking & Finance, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Join Northern Credit Union as a Member Solutions Expert, blending customer service and sales into a rewarding part-time role. Drive member engagement by promoting financial products with expertise.
In this pivotal role, you will create a welcoming environment for members and assist them through digital and phone channels. Your focus will include up-selling loans and credit cards, fostering a superior member experience, and providing guidance on self-service options. Continuous learning and excellence will be key to your success.
Key Responsibilities:
• Act as first contact for member inquiries via phone and digital
• Cross-sell various consumer financial products effectively
• Teach and direct members to use self-service tools
• Ensure organized work to meet objectives efficiently
• Stay updated with changes in processes and products
Requirements:
• High school diploma with relevant banking or sales experience
• Familiarity with basic Credit Union offerings
• Proficiency in Microsoft Office
• Strong time management and organizational skills
• Goal-oriented and committed to learning
Unlock member potential and thrive in your career at Northern Credit Union.
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