Northern Credit Union Member Solutions Expert

Location: Pembroke

Join Northern Credit Union as a Member Solutions Expert, blending customer service and sales into a rewarding part-time role. Drive member engagement by promoting financial products with expertise.

In this pivotal role, you will create a welcoming environment for members and assist them through digital and phone channels. Your focus will include up-selling loans and credit cards, fostering a superior member experience, and providing guidance on self-service options. Continuous learning and excellence will be key to your success.

Key Responsibilities:

• Act as first contact for member inquiries via phone and digital

• Cross-sell various consumer financial products effectively

• Teach and direct members to use self-service tools

• Ensure organized work to meet objectives efficiently

• Stay updated with changes in processes and products

Requirements:

• High school diploma with relevant banking or sales experience

• Familiarity with basic Credit Union offerings

• Proficiency in Microsoft Office

• Strong time management and organizational skills

• Goal-oriented and committed to learning

Unlock member potential and thrive in your career at Northern Credit Union.
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