Customer Service Representative; CSR

Location: Ottawa, ON (On-site)

Security Clearance: Reliability (or eligibility to obtain)

Vacancy Status: This posting is for a new vacancy. We are actively hiring for this position

Hourly Pay: $18.00/hour, plus benefits

We are a member firm of the greater Raymond Chabot Grant Thornton & Grant Thornton Canada networks. OXARO is a dynamic and fast-growing technology consulting firm at the forefront of digital transformation within the Canadian public sector. Our mission is to partner with government agencies to modernize their applications, streamline their processes, and enhance their service delivery through innovative technology solutions.

We are a team of passionate problem-solvers dedicated to making a tangible impact on our community.

Join a dynamic team where you’ll make a real impact by helping people navigate important programs and services. In this role, you’ll respond to questions via phone, chat, and email, offering clear guidance and friendly support. You’ll assist with forms, explain processes, and ensure every interaction is smooth and professional.

• Receive and respond to inbound inquiries about government programs by phone, chat, and email.
• Provide clear and accurate information about programs to individuals.
• Assist people with contract-dependent tasks such as filling out forms and compiling information on their behalf.
• Offer professional and empathetic support while guiding inquirers through processes.
• Understand and explain details about programs and contracts, using training and support materials supplied by OXARO.
• Demonstrate the ability to meet key performance indicators and follow established procedures and policies for communication.
• Perform basic data entry tasks as required by specific contracts.
• Responsibilities may evolve over time based on future acquired contracts.

• 1-2 years of customer service experience.
• 1-2 years of call center experience is considered a significant asset.
• Experienced in using Microsoft Office Suite, with a focus on Excel.
• Currently residing in the Ottawa-Gatineau region and holding, or being eligible to obtain, a Government of Canada Reliability clearance.
• Excellent verbal and written communication skills in English and French.
• High school diploma or equivalent.

• Make an Impact:
  Play a key role in modernizing Canada's public sector and see the direct impact of your work on our communities.
• Career Growth:
  As a fast-growing company, we offer significant opportunities for professional development and career advancement.
• Collaborative Culture:
  Join a supportive and collaborative team where your ideas are valued and you can learn from some of the best in the industry.
• Challenging Projects:
  Work on a variety of interesting and complex projects that will keep you engaged and continuously learning.

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.