Alarm Operator; Evenings

Are you seeking a role that gives you on the job training (for life), exposes you to real life events and situations, and a fast‑paced environment that allows you to pick the shifts you work?

• Evenings:
  Monday – Sunday; 4pm – 12am EST + weekend availability a must

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter them into the computer system
• Actively seek win‑win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

• Ability to remain calm and provide direction while responding to an emergency situation
• Ability to pay attention to detail and be able to follow instructions
• Exercise mental flexibility and situational awareness within a team‑based environment
• Ability to “think on your feet” and remain calm under pressure
• Strong verbal and written communication skills
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft based applications

• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

• Salary range dependent on experience
• Extensive health, medical and dental benefits plus wellness program
• RRSP matching contribution
• Free parking
• Ergonomically designed workstations, including standing desks

Hourly Pay Range: $19 per hour – $22.50 per hour, DOE

We are also offering a number of incentive programs:
Referral Program (cash reward) and Spotlight Club (gift card).

• Must be able to effectively communicate (see, hear, speak and write clearly) with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

• Office is clean, orderly, properly lighted and ventilated. Noise levels are low to moderate

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Equal Opportunity Employer, including disability and veterans, or any other characteristic protected by law.