Bilingual SP-Agent

Position: Bilingual SP-03 Agent
Join CRA as a Bilingual SP-03 Call Centre Agent in Ottawa, Ontario, and provide essential support to taxpayers. Proficiency in English and French is critical for this engaging customer service role.

As a temporary Bilingual Call Centre Agent at CRA, your responsibilities include conducting informative interviews and managing taxpayer inquiries. You will initiate corrections on accounts and engage in thorough database searches to locate taxpayer information effectively.

Key Responsibilities:

• Conduct interviews to verify taxpayer information accurately

• Handle corrections and adjustments on accounts

• Answer inquiries regarding agency communications

• Execute database searches for taxpayer contacts

• Refer complex cases for specialized review

Requirements:

• Completion of a secondary school diploma

• Minimum six months of customer service experience in a call centre

• Proficiency with Microsoft Office tools

• Capacity to maintain professionalism under stress

• Must have reliability security clearance

Put your bilingual talents to work in taxpayer assistance with CRA in Ottawa.
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