Care Access Scheduling Coordinator

Enhance community care as a Care Access Representative with CBI Home Health in Ottawa. This role emphasizes effective scheduling and customer communication in a dynamic setting.

As a Care Access Representative, you’ll be instrumental in managing care provider schedules within a high-volume contact center. You must demonstrate excellent multitasking and problem-solving skills while fostering strong relationships with clients and care teams. Your efficiency in scheduling ensures continuity of care and a positive experience for families.

Key Responsibilities:

• Schedule care providers using specialized software

• Meet KPIs for call handling and scheduling

• Maintain effective communication with stakeholders

• Develop positive relationships with clients and providers

• Keep accurate records for effective reporting

Requirements:

• High school diploma required

• 2+ years in a customer service/scheduling position

• Experience with scheduling tools and Microsoft Office

• Exceptional communication and organizational skills

• Prior knowledge of healthcare scheduling preferred

Utilize your strong scheduling skills and commitment to care in this pivotal CBI Home Health role, making a direct impact on client services.
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