On-Site Customer Service Representative

Become a Customer Service Representative at OXARO in Ottawa, ON and play a critical role in guiding individuals through government programs. Provide support via phone, chat, and email to ensure seamless interactions.

This on-site position demands 1-2 years of customer service experience, ideally complemented by call center skills. You will assist clients with inquiries, forms, and various processes while adhering to established communication protocols. A strong focus on professional, clear, and empathetic support is essential in this role.

Key Responsibilities:

• Respond to inbound inquiries about government programs

• Offer accurate information and assistance with forms

• Provide professional support during client interactions

• Explain program details using OXARO training materials

• Meet key performance indicators through established procedures

Requirements:

• 1-2 years of customer service experience required

• Call center experience considered a significant asset

• Proficient in Microsoft Office, especially Excel

• High school diploma or equivalent

• Bilingual communication skills in English and French

Utilize your expertise in customer service to impact the modernization of Canada's public sector at OXARO.
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