Customer Service Representative​/Sales Coordinator

Customer Service Representative / Sales Coordinator (Full-Time)

TWO MEN AND A TRUCK® Ottawa, ON

TWO MEN AND A TRUCK® Ottawa is now hiring motivated, customer-focused individuals to join our team as a Customer Service Representative / Sales Coordinator. In this role, you’ll combine customer service excellence with sales skills to guide customers through their moving experience, from first inquiry to post-move follow-up. If you thrive in a fast-paced, goal-oriented environment and enjoy helping people during important life transitions, this is a great opportunity to grow your career.

• Deliver outstanding customer service via phone, email, and online inquiries
• Recommend and sell moving services, packing supplies, and value-added options based on customer needs
• Convert inbound leads into booked moves using effective sales techniques
• Accurately enter, schedule, and coordinate customer moves in the system
• Meet or exceed daily, monthly, and annual sales and customer satisfaction goals
• Complete all required documentation with accuracy and attention to detail
• Conduct post-move follow-ups to ensure customer satisfaction and identify additional opportunities
• Professionally handle customer questions, concerns, or complaints
• Support local marketing, networking, and community initiatives, including charitable move coordination and PR activities
• Assist with additional administrative or operational tasks as needed

• Passion for customer service and helping others
• Strong communication skills (friendly, professional, and solution-oriented)
• Confidence in sales conversations and closing opportunities
• Ability to multitask and stay organized in a fast-paced environment
• Team-oriented mindset with the ability to collaborate across roles
• High level of integrity and commitment to company values

• Minimum 6–12 months of customer service, sales, or office experience
• High school diploma required; post-secondary education is an asset
• Experience in sales (inbound or outbound) is preferred
• Moving industry experience is an asset but not required (training provided)
• Basic computer skills and comfort with CRM or scheduling systems
• Ability to perform basic business math calculations
• Must be legally eligible to work in Canada
• Bilingual (English/French) is considered a strong asset in the Ottawa market

• Competitive hourly wage + commission/bonus opportunities
• Performance-based incentives
• Paid training and ongoing development
• Career advancement opportunities
• Supportive and team-driven work environment

At TWO MEN AND A TRUCK®, our mission is to move people forward—and that includes our employees. We pride ourselves on delivering exceptional service while creating opportunities for personal and professional growth. This location is independently owned and operated by Mattyl Inc. in Ottawa, Ontario.

TWO MEN AND A TRUCK® Ottawa is an equal opportunity employer. We are committed to an inclusive workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request throughout the recruitment process.