Bilingual Royal Service Agent

Embrace a part-time position as a Bilingual Royal Service Agent at Fairmont Chateau Laurier in Ottawa. Delight guests with exceptional service, assist with inquiries, and manage bookings daily.

Reporting to the Royal Service & Loyalty Manager, this role focuses on delivering outstanding guest service in both official languages. You will efficiently manage calls, process in-room dining orders, and liaise with various hotel departments. The ideal candidate will possess previous service experience, a Smart Serve certificate, and strong communication skills.

Key Responsibilities:

• Serve guests by consistently providing professional service

• Process calls and assist guests with information

• Take in-room dining orders and manage reservations

• Maintain guestroom telephones in working condition

• Train new colleagues on service standards

Requirements:

• Fluent in both official languages

• Available for overnight shifts

• Previous experience in hospitality preferred

• Must possess strong guest service skills

• Familiarity with computers and typing at least 40 words per minute

This role is perfect for someone passionate about providing excellent service and eager to contribute to Fairmont Chateau Laurier's welcoming environment.
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