Customer Program Manager

Position: Customer Program Manager at Renaissance
Lead customer success initiatives as a Customer Program Manager at Renaissance in Kanata, Ontario. Build relationships, drive customer satisfaction, and manage account strategies to enhance telecom solutions.

Renaissance Repair and Supply seeks a proactive Customer Program Manager with over 5 years in account management. This role demands strong communication skills to liaise between clients and internal teams across operations, engineering, and procurement. You will focus on understanding customer goals, identifying solutions, and ensuring high service quality with KPIs like OTD and RMA.

Key Responsibilities:

• Develop an in-depth understanding of company products and value offerings

• Collaborate with internal teams to meet specific customer needs

• Maintain regular client communication to resolve inquiries and concerns

• Create and implement strategies for account growth and penetration

• Provide ongoing performance updates and strategic insights to management

Requirements:

• 5+ years in customer program or account management

• Strong negotiation and relationship-building skills

• Proficiency with Excel and data analytics for business decisions

• Experience with ERP and CRM systems

• Autonomous self-starter with a results-driven approach

Utilize your expertise in account management and customer relations to elevate Renaissance's customer satisfaction in telecommunications.
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