Technical Customer Service Agent in Health

Position: Technical Customer Service Agent in Health Benefits
Join TELUS Health as a Bilingual Technical Customer Service Agent I. Use your technical skills to assist retail pharmacies, dental offices, and patients through various channels, including calls and emails.

You will be a vital part of the Health Benefits Management team, troubleshooting and resolving technical issues while providing top-notch service in both English and French. This role requires working flexible rotating shifts to meet the needs of clients across the country.

Key Responsibilities:

• Deliver first-level support via calls, emails, and tickets

• Document and resolve issues in our internal system

• Prioritize and escalate issues as needed

• Guide clients through problem-solving processes

• Maintain high customer service standards through follow-ups

Requirements:

• Fluency in French and English

• Certification as a Pharmacy Technician is advantageous

• Experience in a health benefits or pharmacy environment preferred

• Strong problem-solving capabilities

• Call center experience is an asset

Enhance your career and make a real impact in health benefits management at TELUS Health.
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