Customer Support Representative at AVI-SPL

Be the first line of communication for customers as a Customer Support Representative at AVI-SPL. You will intake service requests and manage technical issues through effective coordination and troubleshooting.

This role tasks you with using Service Now to handle customer inquiries efficiently. You will ensure SLA compliance while coordinating with technicians on field visits and hardware repairs. Proactive communication is key as you maintain updates for both customers and internal teams to enhance overall service delivery.

Key Responsibilities:

• Intake and prioritize customer service requests

• Regularly update customers on case progress

• Oversee vendor management for hardware issues

• Identify problems and apply troubleshooting methods

• Engage with teams to resolve escalated cases

Requirements:

• High school diploma or equivalent necessary

• 1-2 years of relevant customer service experience

• Excellent verbal and written communication

• Proven problem-solving and troubleshooting skills

• Strong time management abilities to juggle tasks

Take the next step in support services at AVI-SPL and enhance customer experiences.
#J-18808-Ljbffr