Service Advisor, Otto's Service Centre Ltd. (Otto's BMW

Service Advisor, Otto's Service Centre Ltd. (Otto's BMW)

Otto's Service Centre Ltd. (Otto's BMW) | Pay: $45,000 – $52,000 per year | Opened 05/08/2026

The Service Advisor is responsible for creating great first impressions and guiding customers through the maintenance scheduling process and repair of their vehicles. This role requires excellent listening skills, detailed execution of service processes, and a commitment to customer service and safety. The Service Advisor acts as a product knowledge expert, ensuring each customer receives a personalized service experience and builds strong relationships to meet service targets.

• Greet customers on the phone or in the dealership promptly and in a courteous manner.
• Address customer questions and needs promptly and professionally.
• Schedule appointments based on service calls.
• Provide customers with personalized service.
• Ensure comprehensive re‑delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
• Assist customers in scheduling appointments for routine maintenance and needed repairs.
• Handle customer complaints and ensure high customer satisfaction standards.

• Identify service needs of customer vehicle based upon historical service data.
• Ask appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
• Provide repair and maintenance recommendations to the customer.
• Advise customers of estimated service and repair costs and review details of the service/repair invoice with the customer to gain their understanding of all services provided.
• Explain the nature of all repairs.
• Determine progress of repair/service orders and inform the customer accordingly.
• Handle phone inquiries regarding work‑in‑progress, appointments, and return phone messages promptly.
• Advise customers on the care of their cars and the value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

• Actively maintain the cleanliness of personal and team work spaces.
• Maintain a high level of grooming, hygiene and professional appearance.
• Ensure all documentation and paperwork is completed accurately and timely.
• Keep service department forms, menus and pricing guides up to date.
• Ensure vehicles are parked in assigned areas, locked, and keys are marked and stored correctly.
• Document customer’s routine maintenance or vehicle problems accurately and clearly on repair orders.

• Stay up-to-date on all dealership training requirements.
• Understand and sell in‑dealership manufacturer service promotions.
• Be knowledgeable about new features, specials and updates.
• Be a champion for delivering excellent service at all times.
• Actively promote and develop new business.

• Keep up to date with products, accessories, prices, and key features of major competitors.

• Excellent interpersonal skills with an upbeat and engaging attitude.
• Customer relationship skills including listening and the ability to communicate effectively.
• Excellent verbal communication and writing skills.
• Problem solving and critical thinking skills.
• Organized and pays attention to detail.
• Flexible and open to change; take on special tasks as needed.
• Ability to negotiate win‑win scenarios for the customer.
• Results oriented and accountable.
• Ability to work independently or within a team.
• Able to operate manual and automatic transmissions.
• Adaptable to work evening and weekend shifts as scheduled.

• Minimum Grade 12 High School Diploma.
• College certificate or additional courses would be an asset.
• A fundamental understanding of automotive mechanical fundamentals.