Customer Experience Associate

Work Location: Ottawa, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

We are looking for a Customer Experience Associate who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

• Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions tailored to those needs while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

• High School diploma and/or 1+ year(s) of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Language Requirement (Quebec Only): Sans Objet