EnviroCentre Customer Support Specialist

Join Enviro Centre as a Customer Support Specialist focused on sustainability programs in Ottawa. Deliver vital information, assist in environmental initiatives, and help clients navigate our services.

This position involves providing exceptional customer service as the first contact for Enviro Centre’s sustainability programs. You will respond to inquiries, assist clients with program registration, and ensure a smooth customer journey. Key responsibilities include managing client interactions, handling documentation, and scheduling in-home energy assessments to support community sustainability efforts.

Key Responsibilities:

• Respond promptly to incoming calls and web inquiries

• Assist in client eligibility screening and documentation

• Track customer interactions in the CRM system

• Schedule home energy audits and follow-ups

• Conduct post-service satisfaction surveys

Requirements:

• Minimum 1 year of customer service experience

• Call centre experience is a strong advantage

• Proficiency in Microsoft Office Suite

• Strong communication skills in English; bilingualism is a plus

• Knowledge of sustainability issues is an asset

Ensure successful client onboarding and program navigation as part of the Enviro Centre team in Ottawa.
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