Service Desk Agent Customer Support

Position: Service Desk Agent for Customer Support
Join Hydro Ottawa's team in Ottawa, ON as a Service Desk Agent, specializing in customer support and service process management. Facilitate smooth service connections and upgrades.

You will play a critical role in administrating service requests, managing appointments, and documenting job details effectively. This position involves coordinating with crews and providing essential information to both internal teams and customers. Leverage your problem-solving skills to address inquiries and ensure compliance with established guidelines.

Key Responsibilities:

• Manage service work orders and their documentation

• Schedule and confirm appointments for service work

• Assist customers and contractors with inquiries

• Use GIS and other tools to provide information

• Conduct monthly reconciliation of work orders

Requirements:

• Must have a secondary school diploma

• Relevant experience in maintenance or service sectors

• Knowledge of utility regulatory frameworks an asset

• Strong command of English required;
French an asset

• Experience with ERP software preferred

Transform customer experiences through efficient service management as a Service Desk Agent with Hydro Ottawa.
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