Senior Customer Program Manager

Position: Senior Customer Program Manager at Renaissance
Enhance customer engagement as a Senior Customer Program Manager with Renaissance in Kanata, Ontario. Focus on account strategies, relationship building, and customer satisfaction in telecommunications.
Renaissance Repair and Supply is searching for an experienced Senior Customer Program Manager to lead customer accounts within the telecommunications sector. With at least 5 years in account management, you will coordinate between clients and internal operations, ensuring service excellence and the achievement of key performance indicators.

Your role will involve understanding clients' needs and delivering impactful solutions.

Key Responsibilities:

• Deepen knowledge of company offerings to address customer needs

• Facilitate communication across teams to fulfill client requests

• Nurture strong relationships with clients through regular updates

• Strategize and implement plans to penetrate existing accounts

• Share regular feedback with management about customer strategies
Requirements:

• 5+ years in customer program management

• Expertise in client negotiation and proposal development

• Proficient in Excel and CRM systems for tracking performance

• Capability to deliver results in a fast-paced setting

• Self-starter with strong interpersonal communication
Join Renaissance to leverage your skills in customer program management and drive value in the electronics repair industry.
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