Experienced Dispatcher for Service Operations

Join Modern Niagara as a Service Dispatcher, focusing on efficient service delivery in a fast-paced environment. This 18-month contract emphasizes coordination and customer service.

The role involves essential duties such as dispatching technicians, managing service requests, and overseeing billing processes. As a Service Dispatcher, you will enhance customer relationships and operational efficiency through clear communication and coordination. Your attention to detail will support seamless service operations and ensure customer satisfaction.

Key Responsibilities:

• Dispatch technicians based on expertise and location

• Prioritize and qualify service requests effectively

• Communicate updates to service managers and supervisors

• Support customer concern resolution through escalation

• Maintain thorough schedules for field personnel

Requirements:

• 2–3 years of relevant dispatching experience

• Strong multitasking abilities and organizational skills

• Excellent communication and relationship-building skills

• High attention to detail in documentation tasks

• Proficient in ERP/accounting systems

Leverage your skills to improve service coordination and customer satisfaction at Modern Niagara.
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