CAA Membership Service Counsellor Position

Join CAA as a Membership Service Counsellor in the Ottawa-Gatineau region, offering top-notch customer support and promoting membership benefits. Ensure Member satisfaction through expert assistance.

The CAA Membership Service Counsellor focuses on resolving member inquiries, managing account updates, and skillfully promoting services. Candidates must demonstrate excellent organizational abilities and possess a thorough understanding of CAA benefits. Effective communication skills and a background in customer-oriented environments are essential.

Key Responsibilities:

• Handle member account updates and personal information changes

• Provide expert guidance on CAA products and services

• Sell CAA memberships and travel insurance effectively

• Engage Members through proactive outreach

• Maintain accurate documentation of Member interactions

Requirements:

• Required TICO certification

• One year of experience in customer service or sales

• Familiarity with call centre roles beneficial

• Knowledge of CAA Member Benefits necessary

• Strong communication and multitasking skills

Bring your customer service expertise and sales skills to CAA as a Membership Service Counsellor.
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