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Compassionate Client Services Representative
Job in
Ottawa, Ontario, Canada
Listed on 2026-07-02
Listing for:
Claire Place Veterinary Hospice Mobile Services
Full Time
position Listed on 2026-07-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
In this role, your primary focus will be on managing client interactions over the phone and email, ensuring high levels of satisfaction during their pets' end-of-life care. You'll also be responsible for scheduling appointments for mobile teams and performing light office tasks, making every effort to provide seamless service. If you’re an independent thinker with a passion for helping animals, this position could be the perfect fit.
Key Responsibilities:
• Communicate with clients compassionately through phone and email
• Manage schedules for mobile veterinarians and technicians
• Update social media channels with service information
• Maintain precise medical records
• Aid in patient care and transport following euthanasia
Requirements:
• Caring and compassionate disposition
• Excellent interpersonal and teamwork abilities
• 3+ years in customer service and veterinary experience preferred
• Familiarity with AI-assisted medical records is a plus
• Ability to lift at least 25kg
Join Claire Place in making a real difference in the lives of pets and their owners in the Ottawa-Gatineau region.
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