Compassionate Client Services Representative

Embrace a meaningful role at Claire Place as a full-time Client Services Representative in Kanata, ON. Support pet owners with empathy while coordinating essential veterinary services.

In this role, your primary focus will be on managing client interactions over the phone and email, ensuring high levels of satisfaction during their pets' end-of-life care. You'll also be responsible for scheduling appointments for mobile teams and performing light office tasks, making every effort to provide seamless service. If you’re an independent thinker with a passion for helping animals, this position could be the perfect fit.

Key Responsibilities:

• Communicate with clients compassionately through phone and email

• Manage schedules for mobile veterinarians and technicians

• Update social media channels with service information

• Maintain precise medical records

• Aid in patient care and transport following euthanasia

Requirements:

• Caring and compassionate disposition

• Excellent interpersonal and teamwork abilities

• 3+ years in customer service and veterinary experience preferred

• Familiarity with AI-assisted medical records is a plus

• Ability to lift at least 25kg

Join Claire Place in making a real difference in the lives of pets and their owners in the Ottawa-Gatineau region.
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