Customer Operations Leader at Indigo

Elevate customer experiences as a Customer Operations Leader with Indigo. This full-time role focuses on coaching, omni sales execution, and driving customer engagement every day.

Indigo seeks a dynamic leader for the Customer Operations team. This role demands a strong background in customer service and operations, specifically in coaching others to excellence. As you promote employee growth, you'll oversee inventory operations while ensuring a seamless omni-channel experience for customers. Your ability to prioritize and execute efficiently is essential to meet strategic sales goals.

Key Responsibilities:

• Coach Customer Experience Representatives on effective service

• Lead execution of omni-sales strategy and initiatives

• Identify and implement customer experience improvements

• Ensure inventory management aligns with customer needs

• Collaborate on national events and store-level activities

Requirements:

• 1-2 years in customer service or operations roles

• Experience in leading a team effectively

• Knowledge of health and safety standards

• Ability to work flexible hours, including weekends

• Bilingualism in French and English (for Québec)

Drive exceptional customer engagement while fostering a thriving team culture at Indigo.
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