Customer Experience Associate ; Kemptville

Work Location: Ottawa, Ontario, Canada

Hours: 15 hours

Line of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD (base pay may vary based on skills, experience, location and business needs)

Customer Experience Associate

As a Customer Experience Associate, you will provide excellent customer service, process financial transactions, and recommend suitable banking solutions to enhance customer experience.

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized procedures, regulations and TD's Code of Conduct and Ethics.
• Understand customer needs and recommend solutions specific to those needs, exercising discretion on confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Support a positive, diverse and equitable work environment by promoting team effectiveness and participating in performance development.
• Assist the team by respecting coworkers, staying dedicated and keeping everyone updated on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning and time‑management skills for a fast‑paced setting.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• Initiative‑driven, accurate and detail‑oriented, able to handle multiple tasks and changing priorities.
• Dynamic communication skills, able to connect verbally and in writing with diverse customers in a calm, courteous, and effective manner.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Accommodation:
If you would like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to participate throughout the interview process, please let us know.

Language Requirement (Quebec only):
Sans Objet