Client Support Agent

Position: Client Support Agent at SWCHC
Join Somerset West Community Health Centre as a Client Support Agent. This term, part-time position focuses on managing calls and providing exceptional customer service in a mostly remote setting.

In this role, you will support the Ottawa Language Access program by directing calls and managing online interpretation requests. We seek a candidate with 2-3 years of experience in an office or fast-paced call center, along with strong organizational and interpersonal skills. Your contribution is vital to ensuring seamless operations and client satisfaction.

Key Responsibilities:

• Manage incoming calls and online support requests

• Assist in appointment scheduling and client inquiries

• Provide outstanding customer support over the phone

• Maintain confidentiality of client information

• Generate simple reports and assist with data extraction

Requirements:

• Office secretary diploma required

• 2-3 years of office or call center experience

• Proficiency in Microsoft Suite, especially One Drive

• Fluent in English;
French is highly desirable

• Understanding of the Canadian healthcare system is an asset

Leverage your customer service expertise to enhance the client experience at SWCHC.
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