Customer Care Advisor, Bilingual; French​/English; Client Center

Join a purpose driven winning team committed to results in an inclusive and high‑performing culture. Looking for a hybrid role? We are flexible on where you work during the week – you will need to be in the office for a minimum amount of time when required.

The Scotiabank Customer Contact Centre team is the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based at six locations in Canada, Mexico, Colombia, and the Dominican Republic. Our guiding purpose, "For every future," explains why we do what we do. The all‑inclusive culture empowers our employees to make decisions that best suit their careers, and we make a difference by harnessing the limitless potential of diversity.

At CBCC, you’ll build a unique career in an award‑winning workplace that delivers superior customer experiences.

• Use knowledge of our products and services to lead interactions with Canadian banking customers and offer them valuable advice.
• Take inbound phone calls from customers and branches, providing useful information and ensuring satisfaction.
• Identify customer banking needs, provide customized solutions, and navigate multiple systems.
• Respond to complaints and guide customers through basic troubleshooting or set‑up processes.

• Passion for customer service and experience in customer‑focused roles.
• Self‑directed, performance‑oriented approach that resolves immediate enquiries and seeks opportunities to improve the experience.
• Comfortable using a computer and multitasking across internal platforms while interacting directly with customers.
• High school diploma (or a recognized equivalent).
• Ability to connect with customers over the telephone, making the experience personally unique and championing the Scotiabank brand.

• Employee banking fee privileges.
• Pre‑assigned allotted personal days to support personal and cultural commitments.
• Extensive suite of customizable benefits.
• Opportunities for long‑term savings through employee share program, RRSPs, pension.
• Access to thousands of internal learning courses.
• Global Tuition Program.

• Best Workplaces in Canada 2024
• Top Companies in Canada Linked In 2024
• Bloomberg Gender‑Equality Index 2024
• World's Best Workplaces 2024

• Location:
  
  1870 Alta Vista Drive, Ottawa, ON, K1G 6R7
• Position
  
  Start Date:
  
  August 10th, 2026
• Position Status:
  Full‑time (37.5 hours)
• Location(s):
  Canada:
  Ontario:
  Ottawa

Must be available to attend training for a total of 11 weeks.

Work schedules and shifts:
We seek flexibility; schedules can be anytime within our hours of operation. Currently, we seek candidates available for shifts between 6 am–12 am (EST) plus weekend availability. Regular, ongoing work schedules will be finalized with new employees approximately four weeks before the end of training.

At Scotiabank, your career is not yours alone; your ideas matter, your voice matters, you matter. Join a team that will help you discover your potential.

Scotiabank is a leading bank in the Americas. Guided by our purpose "For every future," we help our customers, their families and communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL interpreter, or assistive technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.