Customer-Focused Service Advisor

Join B&T Mac Farlane as a Service Advisor, serving customers in Ottawa's vibrant market. Focus on quality communication and proactive service to enhance client satisfaction.

In this full-time role, you will be the bridge between our customers and service operations. The ideal candidate will greet clients, assess their needs, and maintain clear communication throughout the service process. Your ability to manage priorities will ensure efficient service delivery while fostering a culture of teamwork and quality.

Every interaction is an opportunity to reinforce our commitment to clients.

Key Responsibilities:

• Welcome customers and address inquiries professionally

• Document repair orders based on customer assessments

• Communicate effectively with technicians for timely job completion

• Keep clients updated on repair progress and estimates

• Schedule and coordinate service appointments

Requirements:

• Previous Service Advisor experience is preferred

• Competency in Infinity business systems

• Excellent communication and multitasking skills

• Strong organizational capabilities

• Customer-first mindset and teamwork emphasis

Enhance our customers' experience with quality service at B&T Mac Farlane.
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