Customer Service Representative - Bilingual Auto Claims

Benefits

• Flexible work arrangements and hybrid model
• Option to purchase up to 5 extra days off per year
• Telemedicine & wellness account
• Share plan & savings up to 12% of salary (employer matching 50%)
• Annual bonus targeting 5% of base, up to double with performance
• Pension offerings with guaranteed income for life

We’re looking for a Bilingual Customer Service Representative to join our Claims Department in the Customer Service Centre.

As a Customer Service Representative your work will have a big impact on providing legendary customer service to both our external and internal clients in a call centre environment.

• Be a subject matter expert on policies, products, services, and initiatives
• Answer inquiry and new claims calls on an inbound queue while applying knowledge, problem‑solving skills, and making on‑spot decisions to move requests forward
• Accurately and clearly document files to reflect conversations and actions taken on claims
• Initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges
• Ensure that daily call center metrics are met while taking a high volume of inbound calls
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
• Perform additional ad hoc duties as required

• Living the Intact Values:
  Integrity, Respect, Customer‑driven, Excellence and Generosity
• Customer service and sales experience preferred; insurance experience considered an asset
• Self‑motivated, resourceful, resilient; superior organizational skills; results‑oriented; agility to navigate a fast‑changing environment
• Excellent listening and communication skills with the ability to foster strong working relationships
• Must be flexible to work 35 hours a week during business hours Monday to Friday 8:00am to 6:00pm, plus statutory holidays
• Must be eligible to work in Canada; no Canadian work experience required
• Bilingual in French and English is mandatory

We are an equal opportunity employer. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2

SLGBTQI+ community. We acknowledge that we work, meet and travel across Canada, originally inhabited by First Nations, Metis and Inuit people. We provide accommodations for people with disabilities. We do not provide sponsorship or immigration support; candidates must be eligible to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on the Internal Career Site.