Officer, Client Support Services - Bilingual

Elevate your career with CMHC as a Bilingual Officer in Contact Centre Services. This temporary hybrid role focuses on providing outstanding client support from Ottawa, Montreal, or Toronto.

You will be essential in delivering high-quality service and enhancing client experience. Candidates need a minimum of three years in client support, expertise with AI tools, and superior communication skills in both official languages. Your ability to manage multiple priorities in a fast-paced environment will be key.

Key Responsibilities:

• Act as a customer service advisor providing insightful support

• Capture and analyze client concerns for service improvement

• Collaborate to enhance tools across client service channels

• Ensure timely resolution of inquiries in a team environment

• Maintain accurate tracking of client interactions

Requirements:

• Post-secondary education or equivalent

• No less than three years in customer service

• Understanding of CMHC products and services

• Proven skills with CRM and Microsoft Office Suite

• Excellent communication abilities in English and French

Enhance client experiences while contributing to a culture of continuous improvement at CMHC.
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