Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul’s exceptional service, ensuring that customers receive the help they need on their journeys by inspecting and maintaining equipment. You will also assist customers, use up‑to‑date technology to dispatch and return equipment, and receive on‑the‑job education.

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. You may be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

• Opportunities for advancement.
• Mindset App Reimbursement.
• Gym Reimbursement Program.
• Health insurance & prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• Life insurance.
• Met Life Legal program.
• Met Life auto and home insurance.
• 300+ discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) savings plan.
• Employee Stock Ownership Plan (ESOP).
• 24‑hour physician available for kids.
• Dental & vision plans.
• Business travel insurance.
• You Matter EAP.
• Life Lock Identity Theft Protection.
• Critical illness / group accident insurance.
• Dave Ramsey’s Smart Dollar Program.

Pay Range is: $18 - $20 per hour.

U‑Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.