Operations Coordinator in Customer Success

Advance your career at Sophos as a Customer Success Operations Coordinator, driving efficiency and process excellence in a flexible, remote-first model.

In this role, you will coordinate customer success operations by managing the Churn Zero platform and identifying automation opportunities to enhance workflows. You'll collaborate with various teams, ensuring a seamless and engaging customer experience while maintaining data accuracy.

Key Responsibilities:

• Administer Churn Zero for customer onboarding and renewals

• Execute workflows to optimize customer success programs

• Automate processes using tools like Power Automate

• Maintain documentation and standard operating procedures

• Support data audits and reporting for leadership

Requirements:

• 2–4 years in operations or customer success roles

• Experience with Churn Zero and other CRM platforms

• Strong focus on details and data management

• Proficient in automation technologies

• Excellent teamwork and communication skills

Make a tangible impact on customer success at Sophos while enjoying a supportive and flexible work environment.
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