Customer Support Representative - Hybrid

Position: Full-Time Customer Support Representative - Hybrid
Join Canadian Blood Services as a hybrid Customer Support Representative, delivering vital assistance to Organ Registry users. Your expertise in customer service and healthcare will make an impact.

This full-time role focuses on supporting the Canadian Transplant Registry. Ideal candidates have strong customer service skills, with at least three years in a public-facing position. You'll provide support in a dynamic 24/7 environment, troubleshooting issues while documenting user interactions and ensuring compliance with established standards.

Key Responsibilities:

• Provide exceptional customer service to users 24/7

• Document user interactions and maintain accounts

• Assist clinical staff with training and documentation

• Coordinate training requests and support materials

• Participate in system testing and continuous improvement

Requirements:

• Post-secondary education in health or communications

• Minimum three years in customer service roles

• Bilingual in English and French

• Proficiency in Microsoft 365 and Windows

• Strong organizational skills and attention to detail

Leverage your customer service and communication skills to support the Organ Registry effectively!
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