Order Management Representative

At Ice River Sustainable Solutions, we are building more than products. We are building careers with purpose. As a proudly Canadian, family-owned leader in sustainable manufacturing, we transform 100% recycled plastic into innovative solutions used across North America.

Sustainability is not just something we talk about; it is built into everything we do.

We move fast. We solve problems. We take pride in doing meaningful work that makes a real impact.

We invest in our people, promote from within, and create real opportunities for growth across our organization.

If you are someone who rolls up your sleeves, thinks creatively, and is ready to grow with a company that is redefining sustainable manufacturing, this could be your next move.

POSITION SUMMARY
As a valued member of the Order Management team, you will deliver exceptional customer service to our assigned accounts, primarily large retailers.

Your role involves managing the order lifecycle from receipt to delivery, utilizing our dedicated ERP system (SAP) as well as customer and third-party platforms to ensure seamless order execution. You will collaborate closely with peers in Sales, Transportation, Supply Chain, and Operations to meet and exceed customer expectations.

Order Management Representative

Shelburne, ON

$45,000 - $48,000

RESPONSIBILITIES

Oversee day-to-day order management for a designated group of customers, ensuring efficient processing from order receipt to invoicing.

Validate customer Purchase Orders for compliance with pricing and quantity agreements, addressing issues such as PO discrepancies, refused loads, new SKUs, UPC codes, ordering patterns, and duplicate PO’s.

Monitor customer accounts daily to identify and resolve potential issues proactively, ensuring a smooth order process.

Gather relevant information for measurement, analysis, and reporting to track performance and improve service quality.

Customer Liaison

Serve as the primary point of contact for assigned customers regarding daily orders, fostering strong relationships and providing timely updates.

Develop customer insights to enhance service delivery and build lasting partnerships.

Cross-Department Collaboration

Actively participate in alignment meetings with the Demand Supply Planning team, contributing to strategic discussions and solutions.

Collaborate with internal departments to drive proactive solutions and enhance operational efficiency.

Flexibility and Adaptability

Participate in after-hours and weekend on-call rotation to provide support as needed, particularly during peak seasons.

Additional Responsibilities

Perform all other duties as assigned, adapting to the dynamic needs of the business and customers.

Education/Skills/Experince:

A minimum of 2 years of experience in an order management position, demonstrating a strong background in order processing and customer relations.

Excellent interpersonal skills, with the ability to thrive in a cross-functional team environment.

Exceptional multitasking abilities, coupled with a problem-solving mindset and a high attention to detail to ensure accuracy in all tasks.

Self-motivated, capable of establishing priorities, managing changing priorities and effectively managing time to complete multiple tasks within specified time frames.

Must possess strong analytical skills, dependability, adaptability, and initiative, with a proactive approach to problem-solving.

Advanced proficiency in Excel and MS Word, with a solid understanding of ERP functionality., Net Suite, and TMS (E2 Open) is an asset.

Min 1 – 2 years’ experience with SAP.

Outstanding written and verbal communication skills, with the ability to communicate professionally and courteously with customers, clients, and colleagues at all levels.

Working Environment and Physical Demands:

Hybrid Role

Ability to sit for long periods of time.

Ability to use hands to type and write.

Strong vision capability to read a computer screen.

As an Order Management Representative flexibility during peak season is essential. You must be flexible with hours, including weekends, holidays and participation in the on-call rotation as required.

Please let Ice River Sustainable Solutions know if you require accommodation during the hiring and selection process and we will work with you to make appropriate arrangements. Ice River Sustainable Solutions is an Equal Opportunity Employer.

We are committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

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